Frequently Asked Questions
Find answers to common questions about our high-performance gaming gear
What is the polling rate of G-Wolves mice?
Most of our professional gaming mice support up to 1000Hz polling rates, with select models featuring high-speed 4000Hz or 8000Hz technology for minimal latency.
Are your drivers compatible with Mac and Windows?
Our hardware is plug-and-play on both systems, but our advanced configuration software for custom DPI and macro settings is currently optimized for Windows.
How do I update the firmware on my device?
Firmware updates can be downloaded from our official Support page. Ensure your device is connected via USB during the update process.
Do you offer replacement mouse skates or grips?
Yes, we provide replacement PTFE skates and anti-slip grip tapes specifically designed for each model in our accessories shop.
What is the warranty period for G-Wolves electronics?
All G-Wolves gaming peripherals come with a standard 1-year limited warranty covering manufacturing defects and hardware failures.
Can I customize the RGB lighting?
Absolutely. You can customize lighting effects, brightness, and colors using the G-Wolves software suite available for download.